Return Policy
Customers may return items purchased directly from E-Collar Technologies, Inc. within 60 days from the date of purchase for a refund. After 60 days, the manufacturer’s warranty applies for any defects or malfunctioning units. If you need to return an item, please submit a return request.
You will then be provided with a returns form for you to include in the return package, return shipping is the responsibility of the customer. We suggest keeping your tracking number until your refund has been processed. We cannot be responsible for items that are lost during transit when being returned.
You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
Return Policy only applies to customers that purchased items directly through E-Collar Technologies, Inc. either online at www.ecollar.com or by phone at (260)357-0051.